Refund Policy

This Refund Policy is incorporated into our Terms and Conditions.

30-day money-back guarantee

If KeepWise AI isn't the right fit, you can get a full refund of your first charge within 30 days of subscribing — no questions asked. Email support@keepwise.ai and we'll process it back to your original payment method through Stripe.

After the first 30 days

Subscriptions renew automatically each billing period unless canceled before renewal. The 30-day guarantee above applies the same way regardless of billing frequency — it's based on your first charge, not on whether you're billed monthly or annually. Beyond that first 30 days, charges already made are non-refundable except where required by law.

For annual plans specifically: if you cancel partway through your annual term (after the initial 30 days), that cancellation stops the next renewal — you keep access for the rest of the year you already paid for, but the remaining months of that term are not refunded. Canceling never refunds a period you've already paid for, whether that period is a month or a year.

Payments

All payments are processed securely by Stripe, Inc. We do not store your card numbers.

Duplicate or erroneous charges

If you believe you were charged in error or charged twice, contact support@keepwise.ai within 30 days and we'll investigate and refund any confirmed error.

Chargebacks

Before initiating a chargeback, please email support@keepwise.ai first — most billing issues can be resolved directly and faster that way. Unfounded chargebacks may result in account suspension.